REFUND POLICY

Last Updated: March 31, 2025

At The Substitute, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

We offer refunds only under the following circumstances:

● You received a defective or damaged product.
● You received the wrong product.
● Your order was lost in transit and not delivered.

Refunds are not applicable for:

● Change of mind or personal preference.
● Opened or used products.
● Minor packaging damages that do not affect product usability.

Refund Process

1. Initiate a Request: Contact us at support@thesubstitute.in within 24 hours of
receiving the product. Provide your order details and clear photos of the product and
packaging.
2. Review & Approval: Our team will review your request and notify you of the approval or rejection within 3 business days.
3. Return the Product (if applicable): If required, you must return the product in its
original packaging within 7 days of approval. The return shipping cost will be covered if
the issue is due to our error.
4. Refund Issuance: Upon approval, refunds will be processed within 7-10 business days
to the original payment method.

Late or Missing Refunds

If you haven’t received your refund within the stated period:

● Check with your bank or payment provider, as processing times may vary.
● If you still have issues, contact us at support@thesubstitute.in

Cancellations

● Orders can be canceled within 10 hours of placement if they have not been processed
for shipping.
● Once processed, cancellations are not possible.For any further questions, please reach out to support@thesubstitute.in

Thank you for shopping with The Substitute!