PRIVACY POLICY
Last Updated: March 31, 2025
At The Substitute, we prioritize the protection and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal data when you visit our website (www.thesubstitute.in), make a purchase, or interact with our services. By using our website, you agree to accept the terms outlined in this Privacy Policy as well as the website's Terms of Use.
We reserve the right to update or modify this Privacy Policy at any time without prior notice. You are encouraged to review this policy periodically to stay informed about how we are safeguarding your information.
1. Personal Information Collected
By using this website, you authorize The Substitute to collect, store, and use any information you provide on our platform. The information we may collect includes:
● Personal Information: This includes your name, shipping address, email address,
phone number, payment details, and other relevant information provided during account
creation, purchases, or when you reach out to us via email.
● Transaction Information: Details related to products you purchase, payment methods
used, and billing information.
● Non-Personal Identification Information: This includes your IP address, browser type,
device type, operating system, and other data collected automatically when you visit our
website.
● Cookies: We use cookies to enhance your experience on our website. Cookies are
small files stored on your device that help us remember your preferences and analyze
website traffic. You can control cookie settings through your browser, but disabling
cookies may affect your experience.
2. Use of Personal Information
We use the collected information for the following purposes:
● Order Processing: To process, fulfill, and manage your orders, including shipping and
billing.
● Customer Service: To respond to your inquiries, resolve any issues, and provide
customer support.
● Personalization: To customize and improve your browsing experience, such as
recommending products based on your preferences.
● Marketing Communications: With your consent, we may send you promotional emails
about new products, offers, and updates. You can opt-out of these communications at
any time.
● Legal Compliance: To comply with legal obligations and respond to legal requests.
3. Protection of Your Information
We implement a variety of security measures to ensure the safety of your personal information. This includes secure connections (SSL encryption) and limited access to your data by authorized personnel only. However, no method of online transmission or electronic storage is 100% secure, and while we strive to protect your data, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:
● Service Providers: We may share your information with trusted third-party service
providers who assist with payment processing, shipping, marketing, or website
maintenance. These providers are required to protect your information and only use it for
the purposes outlined in this Privacy Policy.
● Legal Requirements: We may disclose your information if required by law or in
response to legal processes, such as a court order or government request.
● Business Transfers: In the event of a merger, acquisition, or sale of assets, your
personal information may be transferred to the new owner.
5. Your Rights and Control
You have the right to access, update, or delete your personal information. If you wish to:
● Access or correct your information, please log in to your account or contact us at
support@thesubstitute.in
● Opt-out of marketing emails, you can unsubscribe from our mailing list at any time
using the link provided in each email or by contacting us directly.
● Request deletion of your personal information, you may do so by contacting us at
support@thesubstitute.in. Please note that we may retain certain information to
comply with legal obligations.
6. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Policy on Minors
Our website and services are not intended for minors (under the age of 18). We do not
knowingly collect personal information from minors (under 18). If we become aware that we have collected personal information from a minor (under 18), we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the "Last Updated" date revised accordingly. By continuing to use our website after any changes are posted, you consent to the updated Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at support@thesubstitute.in
Thank you for choosing The Substitute!